CRM, sales & support · wired today

Help Scout, wired into your agent workforce

Pipeline truth lives here, and agents are only as honest as their source. The Help Scout connector is one of 222 executable connectors and gives agents 4 read-only tools, with the credential held in the vault and every call receipted.

Connecting Help Scout takes one credential

You provide client ID, client secret from your Help Scout account; Quox sends it as OAuth client credentials. The credential is stored encrypted in the vault and resolved just-in-time, so agents use it without ever seeing it.

Where to get it: Help Scout's own API documentation ↗ covers creating and scoping the credential.

What agents can run against Help Scout

get_me

Get the Help Scout user the credential belongs to (name, email, role, timezone)

list_mailboxes

List the Help Scout inboxes (mailboxes) the credential can see

list_conversations

List Help Scout conversations, optionally filtered by status, inbox or search query

get_conversation

Get one Help Scout conversation by ID (subject, status, assignee, primary customer)

Every tool above is read-only. Write surfaces ship only after live testing, and always behind approval gates.

How proven is this?

This connector was blind shape-proven against the real Help Scout API: every endpoint it declares answered measurably differently from a deliberately bogus control request, without any account or credential involved. It is Beta: proven against the live API surface, not yet run with a real credential.

Credentialed The vault stores, tests and just-in-time resolves its credential; agents never see the secret.
Read-only It ships read tools only, so there is nothing to approval-gate.
Agent-owned No dedicated agent owns it yet; the orchestrator can drive it on request.
Schedulable Not yet exposed in the workflow builder; that integration is on the connector roadmap.
Evidenced Per-call evidence envelopes are on the roadmap; vault credential use is already receipted.

Help Scout integration FAQ

What can Quox agents do with Help Scout?

Agents can run 4 read-only tools against Help Scout: get me, list mailboxes, list conversations, get conversation. Every call is receipted in the evidence trail.

What does the Help Scout integration need?

You provide client ID, client secret from your Help Scout account; Quox sends it as OAuth client credentials. The credential is stored encrypted in the vault and resolved just-in-time, so agents use it without ever seeing it.

Do agents see my Help Scout credentials?

No. Credentials live encrypted in the Quox vault and are resolved server-side at call time. Agents invoke tools; they never receive the underlying secret.

How proven is the Help Scout connector?