CRM, sales & support · wired today
What can agents actually do with Zendesk?
Pipeline truth lives here, and agents are only as honest as their source. The Zendesk connector is one of 205 executable connectors and gives agents 4 read-only tools, with the credential held in the vault and every call receipted.
The Zendesk tool list, exactly as agents see it
list_tickets— List Zendesk support tickets, most recently requested firstget_ticket— Get one Zendesk ticket by its numeric IDlist_users— List Zendesk users (agents and end users), optionally filtered by rolesearch— Search Zendesk across tickets, users and organizations with the Zendesk search syntax (e.g. 'type:ticket status:open')
Every tool above is read-only. Write surfaces ship only after live testing, and always behind approval gates.
What the Zendesk connector needs
You provide subdomain, email, API token from your Zendesk account; Quox sends it as HTTP basic credentials. The credential is stored encrypted in the vault and resolved just-in-time, so agents use it without ever seeing it.
Where to get it: Zendesk's own API documentation ↗ covers creating and scoping the credential.
How proven is this?
This connector was blind shape-proven against the real Zendesk API: every endpoint it declares answered measurably differently from a deliberately bogus control request, without any account or credential involved. It is Beta: proven against the live API surface, not yet run with a real credential.
Zendesk integration FAQ
What can Quox agents do with Zendesk?
Agents can run 4 read-only tools against Zendesk: list tickets, get ticket, list users, search. Every call is receipted in the evidence trail.
What does the Zendesk integration need?
You provide subdomain, email, API token from your Zendesk account; Quox sends it as HTTP basic credentials. The credential is stored encrypted in the vault and resolved just-in-time, so agents use it without ever seeing it.
Do agents see my Zendesk credentials?
No. Credentials live encrypted in the Quox vault and are resolved server-side at call time. Agents invoke tools; they never receive the underlying secret.
How proven is the Zendesk connector?
This connector was blind shape-proven against the real Zendesk API: every endpoint it declares answered measurably differently from a deliberately bogus control request, without any account or credential involved. It is Beta: proven against the live API surface, not yet run with a real credential.