Communication · wired today
Drive Zendesk Chat with governed agents
Messages and calls are where work actually gets decided. The Zendesk Chat connector is one of 205 executable connectors and gives agents 16 read-only tools, with the credential held in the vault and every call receipted.
What agents can run against Zendesk Chat
| Tool | What it does |
|---|---|
get_account | Get the Zendesk Chat account the access token belongs to (plan, status, account key) |
get_current_agent | Get the Zendesk Chat agent the access token belongs to |
list_agents | List the Zendesk Chat agents on the account |
get_agent | Get one Zendesk Chat agent by numeric ID |
list_chats | List Zendesk Chat chat records, cursor paginated |
get_chat | Get one Zendesk Chat chat record by ID |
search_chats | Search Zendesk Chat chat history with a Chat search query string |
list_departments | List the Zendesk Chat departments on the account |
get_department | Get one Zendesk Chat department by numeric ID |
list_goals | List the Zendesk Chat conversion goals on the account |
list_triggers | List the Zendesk Chat triggers on the account |
list_shortcuts | List the Zendesk Chat agent shortcuts (canned replies) on the account |
list_bans | List the Zendesk Chat visitor and IP bans on the account |
list_roles | List the Zendesk Chat agent roles on the account |
list_skills | List the Zendesk Chat skills on the account |
incremental_chats | Incremental export of Zendesk Chat chats changed since a start time (unix seconds) |
Every tool above is read-only. Write surfaces ship only after live testing, and always behind approval gates.
What the Zendesk Chat connector needs
You provide access token from your Zendesk Chat account; Quox sends it as a bearer token. The credential is stored encrypted in the vault and resolved just-in-time, so agents use it without ever seeing it.
Where to get it: Zendesk Chat's own API documentation ↗ covers creating and scoping the credential.
How proven is this?
This connector was blind shape-proven against the real Zendesk Chat API: every endpoint it declares answered measurably differently from a deliberately bogus control request, without any account or credential involved. It is Beta: proven against the live API surface, not yet run with a real credential.
Zendesk Chat integration FAQ
What can Quox agents do with Zendesk Chat?
Agents can run 16 read-only tools against Zendesk Chat: get account, get current agent, list agents, get agent, list chats and more. Every call is receipted in the evidence trail.
What does the Zendesk Chat integration need?
You provide access token from your Zendesk Chat account; Quox sends it as a bearer token. The credential is stored encrypted in the vault and resolved just-in-time, so agents use it without ever seeing it.
Do agents see my Zendesk Chat credentials?
No. Credentials live encrypted in the Quox vault and are resolved server-side at call time. Agents invoke tools; they never receive the underlying secret.
How proven is the Zendesk Chat connector?
This connector was blind shape-proven against the real Zendesk Chat API: every endpoint it declares answered measurably differently from a deliberately bogus control request, without any account or credential involved. It is Beta: proven against the live API surface, not yet run with a real credential.