Refund Policy

1. Consumer rights for digital content

Under the Consumer Rights Act 2015 (UK) and the Consumer Contracts Regulations 2013, you have specific rights when purchasing digital content. Please read this section carefully as it affects your statutory rights.

1.1 Nature of our products

Our products are digital content delivered instantly upon purchase. This includes software licenses, plugins, and digital downloads that are delivered electronically via license key and/or download link immediately after payment.

1.2 Right of withdrawal

For digital content delivered immediately, the standard 14-day withdrawal right under EU/UK consumer law normally ends once digital content supply begins. However, we offer a voluntary 14-day money-back guarantee that goes beyond your statutory rights.

1.3 Acknowledgement at checkout

By completing a purchase, you acknowledge and agree that:

• The digital content will be supplied immediately upon purchase
• You expressly consent to immediate delivery
• You acknowledge that you would normally lose your right of withdrawal once delivery begins
• We voluntarily offer a 14-day refund guarantee regardless of this acknowledgement

2. Our 14-day refund guarantee

We offer a full refund within 14 days of purchase, no questions asked.

You are eligible for a refund if:

• Your request is made within 14 calendar days of the original purchase date
• You can provide your order confirmation email, order number, or license key
• You are the original purchaser (refunds are not transferable)

What we refund

• The full purchase price including any applicable taxes
• Refunds are processed to the original payment method

What we don't refund

• Third-party payment processing fees (in some cases, these are non-recoverable)
• Purchases made more than 14 days ago
• Bulk or enterprise licenses (these have separate terms)

3. How to request a refund

1. Send an email to [email protected] with the subject line "Refund Request"
2. Include the following information:
   • Your order number or license key
   • The email address used for purchase
   • Brief reason for the refund (optional, helps us improve)
3. Receive confirmation - We'll acknowledge your request within 48 hours
4. Refund processed - Approved refunds are processed within 5 business days

4. Refund processing times

Once approved, the time for the refund to appear in your account depends on your payment provider:

You'll receive an email confirmation when your refund has been initiated. If you haven't received your refund within the timeframes above, please check with your bank or payment provider before contacting us.

5. After a refund

Once your refund is processed:

• Your license key will be permanently deactivated
• Access to the purchased software will be revoked
• Any activated installations will cease to function
• You must delete any copies of the software in your possession

You are welcome to repurchase our products at any time in the future.

6. Refund limitations and abuse prevention

While we honour our money-back guarantee, we reserve the right to decline refund requests in cases of suspected abuse, including:

• Multiple refund requests for the same product (buy-refund-buy cycles)
• Evidence of continued software usage after requesting a refund
• License key sharing or distribution before requesting a refund
• Fraudulent purchase activity or chargebacks
• Requests made in bad faith to obtain free access to our software

We may also limit future purchases from accounts with a history of refund abuse.

7. Defective products

Under the Consumer Rights Act 2015, digital content must be:

• Of satisfactory quality - free from faults and defects
• Fit for purpose - suitable for the purpose it's sold for
• As described - matching any description we provided

If our software is genuinely defective (not functioning as described), you have statutory rights to a repair, replacement, or refund beyond our 14-day guarantee. Please contact us at [email protected] with details of the issue.

Note: Software behaving differently than expected due to your specific environment, configuration, or use case does not constitute a defect. Please refer to our Terms of Service regarding the nature of automation software and assumption of risk.

8. Chargebacks

If you have an issue with a purchase, please contact us directly before initiating a chargeback with your bank. Chargebacks incur significant fees and administrative burden for us.

Initiating a chargeback without first contacting us may result in:

• Permanent account suspension
• Revocation of all license keys
• Inability to make future purchases

We will always try to resolve issues directly and fairly. Please give us the opportunity to help before taking other action.

9. Enterprise and custom licenses

Enterprise, bulk, or custom license agreements may have different refund terms specified in your contract. If you have a custom agreement with us, please refer to that agreement for applicable refund terms.

10. Questions?

If you have any questions about our refund policy:

Refund Requests: [email protected]
General Support: [email protected]
Response time: Within 48 hours (business days)